Service Desk Skills Audit
01/27/2022 03:25:46 am
1.0 Audit configuration
A total of 16 participants were sent invites to complete the audit, across a wide set of disciplines, as per the list below: –
1.2 Skills questions
The audit consisted of 0 questions arranged in -0.5 themes. These were as follows:-
1.3 The collection period
The distribution of responses received during the collection period is shown in the graph below.
This participants has not completed the survey yetThis participants has not completed the survey yetThis participants has not completed the survey yetThis participants has not completed the survey yet4 participants failed to complete the survey in time
Submissions in the last year
2.0 Synthesis of results across all participants
This section looks at the individual skills and skill themes across all of the participants to determine the overall training priorities for the business unit.
The pie chart below shows the proportion of the entire sample which had issues compared to those which did not (for all skills which were deemed as being relevant).NAN% of responses were in a ‘problem’ zone, where there were high levels of skill relevance yet low levels of proficiency.
|Question||Relevance avg||Proficiency avg||Difference|
This table above shows the average difference by skill where the average gap score is greater than 1 and the average relevance is 4 or more. The “affected” column indicates how many participants fall into the problem zone.
2.3 Distribution by skills theme
This section contains a number of bubble graphs which show the frequency and distribution results plotted across all participants (anonymised). These can be used as a visual aid to understand if there are underutilised skills as well as monitor trends over time. The size of each circle on the graph is proportional to the frequency at which the particular relevance and proficiency co-ordinate was given across the participants.
Comfort zone where relevance is 5 and above and Proficiency 5 and above
Total number of answers analysed (participants x questions) :0
Of the plots that are relevant..